Leadership - Management
Team Building (without ropes)
It takes a cohesive group of people to accomplish an organization’s objectives. This workshop will help participants understand each other better, appreciate their differences and develop ways to come together for better performance.
Coaching Peak Performance
For any employee to reach their peak performance, they need a manager who can coach them to their best. A range of heightened communication skills is practiced aligned with clear objectives.
Value Your Workforce and Guest Diversity
An essential conversation in a global industry, this workshop is designed for managers and employees, as we explore diversity in your organization through a discussion of attitudes, perceptions, beliefs, and values pertaining to such topics as race, gender, ethnicity, culture, language, and background. This workshop promotes a more inclusive work environment.
Change Management
Will Rogers once said: “Even if you’re on the right track, you’ll get run over if you just sit there.” So maybe you’ve changed the way you do business. But getting everyone to live the change can be challenging. Using a proven pattern that can help make the changes that matter to you, we develop a plan of action for you and your team.
Does More Money Mean Motivation?
Learn how to tap into employee’s intrinsic motivation and generate tangible business results. Find ways to gain long-term motivation beyond traditional rewards programs.
Empowerment: Letting Go
Managers will discover how to “let go” and empower their staff. Learn how to effectively delegate in order to extensively improve performance. An understanding of leadership styles allows participants to analytically determine tasks and set priorities appropriately.
Our Monthly Leadership Package and/or Retreats can raise performance levels
Sales and Marketing
Ready! Set! Sell!…the foundations of selling
Perfect for the entry sales manager or general manager needing to cover sales and marketing. We cover the basic sales process, emphasizing excellent communication skills.
Marketing to Women
Reaching the segment of the population responsible for 85% of all consumer spending is no small task. We teach you how women make decisions, the best methods of communication and pitfalls to avoid.
Successful Sales Blitz
They say it’s a “numbers game”. That may be true to some extent, but it needs to be quality as well. This session helps you organize a successful sales blitz that will target the right markets with the right people with the right message. And don’t forget the follow-up.
One Room Night at a Time…for front office salespeople
Every time the phone rings at your front desk, it’s an opportunity for a sale. Is everyone ready to close on one room at a time? Including your Night Auditor? There’s a process and we’ll make sure everyone owns it at the end of the workshop.
Creative Off-Season Packaging
Those times of year that are slamming busy are great. But how do you get people to stay with you in those slow times? You MAKE a reason. We’ll teach you a proven method to create packages that will attract both groups and transient travelers.
Negotiate the Win/Win Relationship
In a volatile economy, many salespeople feel like they have to drop the rate at the drop of a hat. Not so. We’ll uncover all the features and services that have value in a negotiation. There’s a process to successful negotiation and we’ll walk you through them all.
Social Media: The Sales Tool…Effective, Efficient, 2.0
Don’t let the new tools (Facebook, LinkedIn, Twitter, YouTube) either scare you. They are not just for finding llong-lost friends, but used strategically are the gateway for lots of new business. You’ll leave this session set up and with a game plan.
Prospecting for the Golden Guest
You’ll be so much more efficient and effective in your prospecting after this class. A critical first part of the Sales Process, this can set you on the right path to a full pipeline of business.
Contact us about speaking at your Annual/Regional Sales Conference
Create a Monthly Webinar or Teleseminar Series
Communication - Customer Service
The (Un)Spoken Word…Solid Communication Skills
Do you know what communicates the most immediately and has the greatest impact on the listener? Whether you focus is sales, management or simply improved relationships with co-workers, this session can provide you with the right insight and tools. Reduce work conflict, have fewer mistakes, speed up solutions all due to mis-communication, poor listening and telephone skills.
The Written Word
The tradition of writing a hand-written letter may be all but gone, but writing skills are still essential to a businesspersons success. E-Mails, advertising copy, contract, proposals and more. They all require a thought process that will connect you to the reader. We’ll show you how.
Exceptional Customer Service
Start with the Internal Customer. That’s rule #1 for us. With out that, you will have a more difficult time providing the level of service your customer expects, no…demands these days. Through exercises, we’ll ensure everyone owns the skills to take care of your customers, make them loyal and maybe even raving fans!
Working with Difficult People
What makes a person difficult to work with? It could be them, it could be you, it could be processes that make someone uncomfortable. Let’s analyze the possibilities and provide you with solutions to smoothing out the relationships. Your next “difficult person” may be your best customer or your star employee.
Telephone Etiquette: The First Impression
Let’s get this life-line to your business working for you. What kind of message are we sending to our callers when the phone is answered, calls are transferred, screened or ignored? Everyone can benefit from this session.
Support a Sales and/or Leadership program with strong Communication Skill Training
Human Resources
. Finders, Keepers! (Recruiting & Retention)
Even with scary unemployment numbers, it can still be challenging to find the “right” person for all the positions you need to fill. Get the tools and a consistent process to help you assemble the right team. Once you have great people, make sure you keep them (motivated).
. Harassment in the Workplace – Not Acceptable!
Whether Quid Pro Quo or the more insidious Hostile Work Environment, workplace harrassment claims are extremely expensive. Most companies have a policy in place, but that’s no guarantee that employees understand it and/or managers are properly enforcing it. An essential class that great organizations do company-wide on a regular basis.
. Train-the-Trainer: The Path to Consistency
“He’s good at the job, so he can teach the new associates.” Not always true. There are definite skills to being a effective trainer. We’ll provide the necessary tools to ensure all your employees know what’s expected of them and are prepared to deliver consistently.
. Appraisals for Performance Excellence
“How am I doing boss?” They walk around wondering until the dreaded “annual review” time. Remove the wonder and dread by having a process of positive feedback that enhances performance all year long.
. Business Etiquette with ROI
Manners make you money. There are many professional situations with potential landmines if you haven’t been prepared. Workshops are tailored to cover the necessary elements of appropriate attire, business meals, meeting and conference etiquette, cell phone and emails and international protocol.
Human Resource activities,done properly, can be a strategic part of your success. Done incorrectly, can be very costly. Let us help.
Personal Development
. The Proper Casual Wardrobe (What’s Business Casual?)
Deciding what should and should not be in your business casual wardrobe is important for a professional image, your associates and client’s comfort. Ensure your first impression is a good one. It’s not about expensive clothes, it’s about the right clothes, accessories, etc for the situation.
. Put Your Oxygen Mask on First. (Stress Management)
In a stressful world, industry, company or situation, it’s essential you have coping skills. We’ll discuss healthy ways to reduce chronic stress so you are prepared for whatever comes your way.
Barbara’s style puts everyone at ease to get the most from these sessions
